Booking a tour on Waca Tour takes a few minutes. This guide walks you through every step, explains what happens after you pay and shows you what to do if your plans change.
Step by step
- Search. Use the search bar to say where you want to go and where you will leave from. Filter by category, price, date and rating.
- Open a tour. Read the description, what is included, what to bring, the reviews and the cancellation policy.
- Pick a date and time. The calendar shows the days with places left. Choose the start time you prefer.
- Choose your guests and add-ons. Select adults, children and any extras. The price updates as you go.
- Choose a pick-up point. If the tour offers several, pick the one that suits you best.
- Enter your details. We need your name and email to confirm the booking, and a phone number so the operator can reach you.
- Pay securely. Payment is handled by our payment provider. We never see your full card number.
- Get your confirmation and QR ticket. We email the booking details and a QR ticket. Keep it on your phone.
What happens to your seats while you pay
When you start to pay, we hold your seats for a short time, about 20 minutes, so nobody else can take them. If you do not finish paying, the seats are released.
On the day
- You get a reminder email the day before, with the pick-up point and the contact for the day
- Show your QR ticket when you meet the guide: it is how the operator checks you in
- Arrive a little early, with water and sun protection
Changing your plans
Each tour has one of four cancellation policies (flexible, moderate, strict or non-refundable), shown before you pay. If the operator or we cancel, you always get everything back. Read our Refund policy for every case, including what to do if a tour does not happen.
If something goes wrong
If a tour did not happen or was not as promised, you can send a claim with a written account and photos after the tour. A person at Waca Tour reads both sides and decides fairly.
Do I need an account?
No. You can book as a guest. If you like, you can create a free account with just your email and a code, so you can see your trips, cancel and leave reviews without retyping your details.
Tips for a smooth booking
- Check the pick-up point and start time before you pay
- Use an email you can access: your confirmation and QR ticket are sent there
- Read the cancellation policy and the “what to bring” list
- Book early for weekends, holidays and festivals
Frequently asked questions
Still have questions? See find my booking to look up a trip, or write to us from the contact page.
Frequently asked questions
Do I need an account to book a tour?
No. You can book as a guest. A free account with just your email and a code lets you manage your trips.
How do I get my ticket?
We email you a QR ticket when your payment is confirmed. Keep it on your phone and show it to the guide.
Can I cancel my booking?
Yes. The refund follows the tour’s cancellation policy, shown before you pay. If the operator cancels, you are always refunded in full.
