Terms of service

1.Who we are and what we do

Waca Tour is an online marketplace for tours and activities in Nigeria. It is run by WACA LTD (registration code 179320290979), of CRD1, Plot 248, Road 2, Street 5, Police Sign Board, Lugbe, Abuja, Nigeria, trading as Waca Tour (“we”, “us”).

Three kinds of people use it: guests (people who book a tour), operators (tour companies that run tours) and partners (hotels, apps and agencies that sell the operators’ tours through our system). These terms apply to all three. Where a rule is only for operators or partners, it says so.

The most important thing to know: the tour itself is run by the operator, not by us. We list the tour, take the payment, keep the booking safe and help if something goes wrong. The operator is responsible for running the tour.

2.Using the website and your account

• You must be 18 or older to make a booking or open an account. If you are booking for a child, you book as their parent or guardian.
• Guests do not need a password. We send a code to your email each time you sign in. Keep your email account safe: anyone who can read your codes can open your account.
• Operators and partners sign in with a password and a second step (a code by email or an authenticator app) every time. Keep both private and tell us at once if you think someone else has used them.
• Give us true information. Your name and contact details are used to confirm your booking and to let the operator reach you about the trip.
• You may not use the site to break the law, to harm anyone, to copy it automatically (scraping), to overload it, or to look for weaknesses in it without our written permission.

3.Booking and paying

• Prices are in Nigerian naira and are shown before you pay, with any add-ons and any taxes or charges that apply. The total you see at checkout is what you pay.
• When you start to pay, we hold your seats for a short time (about 20 minutes) so nobody else can take them. If the payment does not go through in that time, the seats are released.
• A booking is confirmed when your payment is confirmed. We then email you the details and a QR ticket. Please check them and tell us at once if anything is wrong.
• Payments are taken by our payment providers (Flutterwave or Paystack). Your card or bank details go to them, not to us, and we never see or keep your full card number.
• Each tour page tells you the start time, the meeting or pick-up point, what is included, what to bring and the cancellation policy. Read it before you pay: it is part of your booking.

The contract for the tour is between you and the operator. We take the payment as the operator’s payment agent and pass it on after the tour, less our fee.

4.Cancelling and refunds

Each tour has one of four cancellation policies (flexible, moderate, strict or non-refundable), shown before you pay. If the operator or we cancel, you always get all your money back. Our Refund policy explains every case in detail, including what to do if a tour did not happen or was not as described.

Nothing in the cancellation policies limits the rights you have under Nigerian consumer law.

5.What we ask of guests

• Arrive on time at the meeting or pick-up point. If you are late, the operator may leave without you, and that is treated as a no-show.
• Tell the operator before the trip about anything that affects your safety or other people’s, for example a medical condition, a mobility need, or the age and number of people in your party.
• Follow the guide’s safety instructions and respect people, property, wildlife and local customs.
• Some tours are physical or take place in remote places, on water or in the heat. Think about whether the tour suits everyone in your party. We suggest you have travel and accident insurance.
• Bring your QR ticket (on your phone or printed). It is how the operator checks you in.

6.Rules for operators

• Your account and each new tour are checked by a person on our team before it goes on sale. We may ask for more information, and we tell you the reason if we say no.
• You must be a registered business and give us your CAC details. You must hold the licences, registrations and permits your tours need under Nigerian law (for example tourism registration, vehicle papers and driver’s licences, and permission to use any site or attraction). You are responsible for knowing which apply to you.
• Tour pages must be honest: true photos and descriptions, correct prices, start times and meeting points, and a cancellation policy you will keep to.
• You must run confirmed tours as advertised, with enough guides, safe vehicles and safe equipment. If you cannot, cancel as early as you can; the guest is then refunded in full.
• Our platform fee is shown in your dashboard before you accept a booking. When a partner sells your tour, the commission you set is paid out of your share. Your share is paid to the bank account in your company name after the tour has run.
• If a guest sends a claim, we tell you at once. You have 72 hours to answer with your own account and evidence, and the money for that booking is held until the claim is decided.
• You may not take guests’ bookings or payments outside the platform to avoid our fee, or use guests’ contact details for anything except the trip they booked.
• We may pause or remove a tour or an account that breaks these terms, is unsafe, or has repeated serious complaints, and we tell you why.

7.Rules for partners

• Partners sell operators’ tours through our API. You earn the commission the operator has set on each tour, shown to you before you sell.
• Keep your API keys secret and on your server. You are responsible for everything done with your keys. Revoke a key in your dashboard if it may have been seen by someone else.
• Use the sandbox (test) key while you build. Sandbox bookings never use real seats or real money. Live keys are given only after a person on our team has approved your account.
• Show guests the real price, the tour’s cancellation policy and the operator’s details as the API gives them. Do not promise things the tour does not include.
• Our rate limits and security rules apply, and the webhook address you give us must be a public https address that you control.
• Guests who book through you pay on our checkout page. We never share one partner’s bookings with another.

8.Reviews and what you post

Only a guest who completed a tour can review it, once. Reviews must be honest, about the tour, and free of insults, personal details, hate and advertising. Our team may hide a review that breaks these rules, but we never change what a guest wrote.

When you post a review, a claim, photos or any other content, you keep your rights in it, and you give us permission to show and store it so that we can run the service (for example to show your review on the tour page or to pass your evidence to the operator and our team). Only post what you are allowed to share.

9.Our responsibility

• We take care to check operators and to run the platform properly, but we do not run the tours and we cannot promise that every tour will go exactly as described. Outdoor and adventure activities carry some risk.
• We are responsible for what we do: taking and passing on payments correctly, keeping your booking safe, and handling refunds and claims fairly.
• To the extent the law allows, our responsibility to you for a booking is limited to the amount you paid for it. This does not limit anything the law does not allow us to limit: for example liability for death or injury caused by our negligence, for fraud, or your rights as a consumer.
• The operator is responsible to you for the tour. Where the law makes us responsible together with the operator, we will deal with you directly and settle with the operator ourselves.

10.Events outside anyone’s control

Weather, floods, road or river closures, security advice from the authorities, strikes, public holidays declared at short notice, power or network failures and similar events can stop a tour. If an operator cancels or reschedules for a reason like this, you may choose a new date or have a full refund. If we or the operator cannot do what we promised because of an event we could not control, neither of us is in breach for that reason, but your right to a refund for a service you did not receive stays.

11.Our content

The Waca Tour name, logo, design and software belong to us. Tour photos and descriptions belong to the operators or their creators, and some destination photos are used under open licences, which are credited on our photo credits page. You may not copy or reuse them except as the licence or the owner allows.

12.Suspending or closing an account

You may close your account at any time (guests from their account page). Closing it does not cancel bookings that are still to run, and we keep the records the law requires. We may suspend or close an account that breaks these terms or puts others at risk. We will tell you why unless the law stops us.

13.Changes to these terms

We may change these terms, for example when the law or our service changes. We show the date at the top of this page and, for important changes, we email account holders. A change does not affect a booking you have already made.

14.Complaints, disputes and the law

If something goes wrong, write to us first at support@waca.com.ng. A person will answer. If we cannot sort it out, you can complain to the Federal Competition and Consumer Protection Commission (FCCPC) or take the matter to a court in Nigeria. Nothing in these terms takes away those rights.

These terms are governed by the laws of the Federal Republic of Nigeria.

15.Contact

WACA LTD, CRD1, Plot 248, Road 2, Street 5, Police Sign Board, Lugbe, Abuja, Nigeria. Email: support@waca.com.ng. See also our Privacy policy and Refund policy.